Etiquette

Late Cancellation / No-Show Policy

*Please note the below policy refers only to Salon Services.

Because we are in a service industry, our stylists rely on earning their living from appointments scheduled by our guests.  As such, we ask that each appointment reserved be guaranteed with a credit card on file.  Your card will not be charged at this time, it is only to guarantee your reservation.  

We also understand that life happens, and you may on occasion need to change or cancel an appointment.  We require a minimum of 24 hours’ notice when this is necessary.  That allows us to offer your appointment to a guest who may be on our waiting list. 

If you are running late to your appointment, please give us the courtesy of calling in advance so that we can inform your stylist and ensure that there is time to complete your service. If you arrive past the time needed to complete your scheduled service(s), you may be subject to a cancellation fee.  

In the event of a “no-show”, you will be subject to a cancellation fee which is 50% of the service(s) scheduled and your card will automatically be charged.  Any appointments cancelled with less than 24 hours’ notice will be considered a ‘no-call, no-show’ and subject to a cancellation fee applied to the credit card used to reserve your appointment.  

By providing us with your credit card information during scheduling, you acknowledge and agree to the cancellation policy outlined above. Thank you for your understanding!